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Manager of Outreach Operations - Chicago, IL

Quick Facts
Company Name:The Night Ministry
Location:Chicago, IL
Employment Type:Full Time
Pay:$62000 - $74000
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JOB TITLE: Manager of Outreach Operations

Are you looking to make a difference in a mission-driven organization? Consider joining The Night Ministry as our Manager of Outreach Operations, where you will coordinate services and provides leadership and supervision for OHM Outreach Programs, including the Health Outreach Bus, Street Medicine, and CTA. The Manager will be expected to be present at outreach sites several times a week.

About The Night Ministry The Night Ministry is a non-denominational, Chicago-based organization that provides human connection, housing support, and health care to those who are unhoused or experiencing poverty. With an open heart, we compassionately accept each individual as they are and work alongside them to advocate for their immediate physical, emotional, and social needs while affirming our shared humanity.

In 1976, a group of diverse congregations founded The Night Ministry to address the challenges facing the Lakeview and Lincoln Park neighborhoods. Our first employee, Reverend Tom Behrens, met with homeless and disenfranchised individuals at night when they were at their most vulnerable. Under his leadership, The Night Ministry grew from a one-person operation touching hundreds of lives to a 150-employee organization serving thousands of individuals each year. The Night Ministry strives to be a work environment that is open to and affirming of everyone, regardless of gender identity/expression, race, ethnicity, religion, national origin, citizenship status, military service, partnership status, sexual orientation, age, disability, or any other category protected by law.

The Position

The Night Ministry seeks a passionate, enthusiastic, and ambitious individual to join the Outreach Health Ministry team as its Manager of Outreach Operations. Reporting to the Director of Outreach you will manage services and support for OHM programs in accordance with The Night Ministry's vision and purpose.

The Manager of Outreach Operations will be responsible for:

  • Directly oversee CTA outreach; oversee supervisors that will manage the Street Medicine and Health Outreach Bus programs.
  • Work closely in conjunction with other staff members and volunteers to ensure services are provided at all outreach sites
  • Coordinate, supervise, and support the outreach professional staff, including onsite supervision and support several days or evenings per week.
  • Fill in on outreach shifts as needed
  • Foster and maintain partnerships at outreach sites with other agencies.
  • Orient new OHM volunteers and partners to outreach sites
  • Work with the Facilities Team to anticipate maintenance needs for outreach vehicles. Coordinate with the Outreach Professionals to transport buses to and from the repair shop if needed.
  • Keep OHM staff and other departments informed about outreach updates and schedule changes.
  • Offer supportive listening to visitors at outreach sites during street supervision.
  • Complete, maintain, and submit required documents accurately and on schedule as needed.
  • Oversee the coordination with the OHM staff, and keep an up-to-date inventory of supplies organized and accessible in storage areas.
  • Accurate and timely data entry in external and internal databases, i.e. Electronic Health Records (EHR) and Efforts to Outcomes (ETO).
  • Confirm staff has completed data entry in the EHR and ETO.
  • Attend All Staff, agency, and inter-agency meetings. Coordinate meetings and activities as needed.
  • Participate in training opportunities for Professional Development skills.
  • Special projects and duties as assigned.
  • According to The Night Ministry's policies, this position is expected to carry a cell phone and is eligible for partial reimbursement of monthly cell phone bills.

*Given the nature of the role, it is predominantly in-person.


The ideal Manager of Outreach Operations will bring most of the following qualifications:

  • Bachelor's Degree and/or three years of relevant experience working with people experiencing homelessness, poverty, or other vulnerable populations.
  • A minimum of three years of supervisory experience
  • Valid driver's license, evidence of insurability, able and willing to drive the Outreach Bus.
  • Physically able to walk and/or stand on the street, in all seasons, for as long as six consecutive hours. Able to lift and transport supplies to and from outreach sites.
  • Street smarts; able to work comfortably in all Chicago neighborhoods.
  • Evidence of excellent interpersonal and conflict management skills.
  • Proficient in office computer skills including Outlook and Word.

The Team

The Manager of Outreach Operations will join the OHM team whose values are as follows:

  1. Teamwork: The success of one is a success for all. We work side by side, supporting one another to achieve goals. Actively and openly, we share outlooks and information to benefit others.
  2. Integrity: Uphold integrity. Our work is accurate, high quality, honest, and intentional; qualities we bring to our relationships with clients, and each other.
  3. Compassion: Embody compassion. We listen intently, seeking to understand - never to assume. Without exception, we respect all community members.
  4. Creative: Innovate. With open minds and adaptable approaches, we find fresh ways to reach and exceed goals.
  5. Commitment & Initiative: We bring our best. We are thorough, dedicated, proactive, and personally accountable to our work. A healthy work-life balance grounds and supports our achievement.

Technology Your work will involve Microsoft Office - Word, Excel, PowerPoint, Outlook, Teams, Zoom. The Night Ministry encourages continuous learning and is supportive of its employees' continuing education.

If you feel that you would be right for this position and are passionate about our mission and think you have what it takes to be successful in this role even if you don't check all the boxes, please apply. We'd appreciate the opportunity to consider your application which has a salary range of $62,000 to 74,000, plus benefits after 30 days of employment, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

The Night Ministry is committed to racial equity in its services, its organizational structure, and its policies and procedures. Given that the majority of those whom The Night Ministry serves and the majority of our staff are people of color, we must center racial equity in our day-to-day operations as well as in our strategic planning and take deliberate and thoughtful action to become an anti-racist organization.

Through this work, we will identify and dismantle institutional racism that exists within our organization. We will empower staff, clients, and partners with the tools and support to disrupt white supremacy within the confines of the agency and within the spheres in which we operate. We commit to the ongoing, collective assessment of where we are as an organization and where we want to be while formulating and taking the necessary steps to get there. We call upon all members of our community, from staff, volunteers, and supporters to our clients, to engage with us on our commitment to anti-racism.

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