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Service Advisor - Chicago, IL

Quick Facts
Company Name:Gateway Industrial Power, Inc.
Location:Chicago, IL
Employment Type:Full Time
Category:Customer Service
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Service Advisor

Gateway Truck & Refrigeration, a Carrier Refrigeration, Volvo, and Hino truck dealer with multiple locations in Illinois and Missouri is in search of a Service Advisor for our Justice, IL location.

Duties include:

  • Answer incoming calls with professionalism & provide good customer service
  • Call for purchase orders as needed
  • Process adjustments and handle credit balances
  • Answer service inquiries & advise customers of status of repairs & delays as needed
  • Communicate with customers & employees via phone, email, mail or in person with courtesy & respect
  • Discuss with the customer the estimated cost of repairs/maintenance to be provided & the estimated time for completion
  • Secure a customer agreement on the repairs to be performed before the work is started
  • Identify repair orders that require special issues (customer waiting, rush, comeback, etc.)
  • Advise customers of status of repairs & delays if truck will not be completed when expected
  • Provide billing statements to customers upon completion of work and collect payment as needed
  • Answer service inquiries and maintain good working relationship with shop foreman and service team for scheduling and status of repairs
  • Keep service manager informed of problems and potential issues that may require additional attention or the manager's assistance
  • Other duties as assigned


  • High school diploma or equivalent
  • Computer literate (Microsoft Office & Windows based programs)
  • Excellent customer service skills
  • Strong written and oral communication skills including active listening skills
  • Excellent organizational skills
  • Must be detail oriented
  • Ability to handle multiple projects simultaneously & quickly adjust priorities
  • Ability to work with others in a team environment
  • Ability to handle stress under pressure
  • Experience in the automotive service or transportation industry preferred

Gateway Truck & Refrigeration is a division of Gateway Industrial Power, Inc. an equal opportunity employer. To view all openings with Gateway, visit 

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