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Key Account Rep - Lexington, KY

Quick Facts
Company Name:Ronnoco Coffee LLC
Location:Lexington, KY
Employment Type:Full Time
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Description

Ronnoco Beverage Solutions, the Midwest's leading supplier of specialty coffees & Teas and full service beverage programs, is seeking a Key Account Representative to support our C-Store coffee business. This is an opportunity for a creative sales professional to build relationships with our current customers through positive communication techniques including phone calls, emails and stopping by the customer to "check in". The Key Account Rep will need to develop a complete understanding of Ronnoco's products and equipment in order to provide exceptional customer service.

Responsibilities:

  • Foster existing customer relationships through cold calls, emails, and door-to-door visits
  • Track order history of accounts and contact those without orders within the past 90 days.
  • Track contact history with accounts and update CRM as necessary with notes and information on what was discussed
  • Provide exceptional customer service - answer questions based on products, equipment, pricing, and applications.
  • Evaluate market trends, recommend products, and utilize sampling of products to meet customers' business goals
  • Provide product information and practical training to customers' personnel
  • Remain informed of market conditions, product innovations, and competitors' products and pricing
  • Prepare and deliver customer contracts, proposals, and presentations, and follow up with key decision makers
  • Exceed customer expectations by acting proactively, professionally, and in a positive manner, and by resolving all customer complaints and issues
  • Contact accounts regularly to maintain relationships and ensure satisfaction Ronnoco's products and services

Qualifications:

  • High school diploma required, college degree preferred
  • Some professional sales experience a plus, including cold calling experience
  • Professional appearance and attitude
  • Proficient in MS Office, including Excel, Word, PowerPoint, and Outlook
  • Ability to use database management systems or CRM to provide, organize, and track customer information
  • Ability to provide exceptional customer service both internally and externally
  • Excellent oral and written communication skills and interpersonal skills and the ability to effectively communicate cross-functionally with all teams
  • Strong organizational, prioritizing, and multi-tasking skills with the ability to effectively work in a fast-paced environment
  • Team player
  • Ability to maintain confidentiality
  • Must be able to pass drug test and physical
  • Ability to lift, push, and pull up to 50 pounds and the ability to stand for long periods of time

Ronnoco specializes in coffee manufacturing and private label beverage programs. We remain a local, Midwest-owned and operated company that is small enough to pay attention to the details that go into making great coffee, but large enough to service more than 40 states throughout the US. From roasting premium blend coffees to delivering complete beverage solutions, at Ronnoco, our passion is serving those who serve our products. We offer a competitive salary and comprehensive benefits package including 401(k) with company match as well as a car allowance.



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