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Bilingual Customer Service Representative - Hybrid - Framingham, MA

Quick Facts
Company Name:HDIS
Location:Framingham, MA
Employment Type:Full Time
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For 35 years, HDIS has believed in treating our customers with the same compassion and care that we offer members of our own families. We believe in working to improve the quality of life for the users of our products and their caregivers by building long-term relationships. When HDIS is done, we want to have made a difference in our own lives and in the lives of millions of extended family members, our customers.

As a team member, you'll be faced with challenges that will allow you to grow and develop in your professional career, you'll be a part of a family-oriented atmosphere where help is easily accessible, and you'll experience an unmatched culture that has risen above the rest for 11 years (TopWorkplace, anyone?)

So now you're thinking, "This sounds like a great company, I'd love to know more!"

We are glad you asked! Let's talk details.

Job Details:

  • Full-time, Monday through Friday, 9:30am EST-6pm EST

  • Hybrid schedule: 2 days working from home, 3 days working from our Framingham office
  • Training:
    • First four weeks will be held on-site in our Framingham, MA office
    • Training hours: Monday-Friday 10am-5pm EST (lasts about 4)

About the role:

As a hybrid Bilingual Medicaid Customer Service Representative, you'll spend your days making meaningful connections with customers and provide consultation about their personal health care needs and provide appropriate solutions that align with their coverage. Our representatives handle a variety of calls that might include providing product information, placing orders or answering questions that our customers may have.

Most importantly, we exercise compassion in all of our interactions with our customers, because after all the relationship we build with our customers is not just a punch line, it's the pillar of our business.

If you're thinking "That sounds great! What are the requirements?" We are glad you asked:

  1. First and foremost, you absolutely must have a compassionate heart and the affinity to help others. We treat every customer we speak to like we would want someone to treat our own parents or grandparents. This oftentimes requires patience and empathy, so if those are your guiding principles we want to talk to you! Nuestros clientes son los mejores y les encantarn!

  2. As we continue to gain more customers, we need you to be fluent in English and Spanish. While not all of your customers will be Spanish-speaking, we ask that you attain the skills to handle complex and sensitive terminology in both languages.

  3. While we provide thorough, ongoing training for all of our team members, we would like for you to have at least 1 year working with customers in a sales and/or service oriented environment. This experience doesn't necessarily have to have been in a call center either just any job where you had to ask questions to uncover needs and recommend solutions.

  4. Within this department, you will be working with customers who use Medicaid, Medicare, and other insurance payments for our supplies. That being said, we would love it if you have had experience with these Third Party payers through on-the-job experience or if you are eager to learn this new skill (we have amazing trainers!)

  5. Due to the ever-changing medical field, we would like for you to be flexible and adaptable, with a keen attention to detail. State guidelines and regulations change frequently, which may change items we are able to offer to customers keeping up with these changes and maintaining a positive attitude will be imperative in this role.

  6. This one may also seem obvious, but it's kind of hard to help customers if you're not here every day when you're supposed to be. Our customers depend on us day and night to be available for them to order the products they need. No, we will not expect you to be on-call 24/7 or work overnights we just ask that you have a high level of reliability as it pertains to your attendance for the agreed upon shifts you're scheduled to work. No puede ayudar a nuestros clientes si no est aqu.

Now that we've covered what we expect from you, here are a few things you can expect from us:

  • Competitive pay
  • Affordable medical, dental, and vision insurance after 60 days of employment
  • An outstanding culture that has earned us the Top Workplace award for the 11th year straight (from the St. Louis Post Dispatch it's kind of a big deal!)
  • A friendly staff of coworkers, peers and leaders that value our employees just as much as we value our customers (and that's a lot!)
  • An annual PTO "Caring Day" to volunteer for a cause that is important to you
  • Employee Referral Bonus
  • 9 paid holidays a year
  • Vacation & personal time that accrues from your start date (because... work/life balance)
  • 401k with 3% match that begins immediately

If you are ready for a rewarding career...

Estamos ansiosos por hablar contigo!

Consistent with the Company's duty to provide and maintain a workplace that is free of recognized hazards, and to ensure compliance with its legal obligations, HDIS prefers all new hires to be fully vaccinated against COVID-19, but it is not a requirement.

HDIS is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider for employment qualified applicants with criminal records in accordance with applicable law. HDIS also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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