Mark Andy Inc. is the Total Solutions Partner to the printing industry with a mission to be 'the supplier of choice with high quality innovative solutions that drive customer profitability.' The company responds to business needs by offering the broadest portfolio of equipment, the largest consumables distribution and now the most robust service infrastructure to better support printers and converters around the world. For more information, visit www.markandy.com.
Mark Andy is headquartered in St. Louis, Missouri, USA, with sales and distribution offices worldwide.
This position will provide day-to-day credit and collection activities for all customers. Heavy customer and inter-departmental interaction are essential. Overall objective is to ensure timely customer payments while maintaining customer satisfaction.
Review credit hold report and release orders as necessary
Contact delinquent customer accounts to resolve outstanding balances
Handle incoming inquiries from customers (internal and external)
Communicate and respond to other departments regarding credit holds and account status
Investigate and resolve customer disputes and payment application issues
Customer account maintenance as needed
Create and process manual invoicing as needed
Attend weekly department meetings
Maintain credit files for all active customers including credit applications and bank/trade references
Complete incoming trade reference requests
Responsible for maintaining customer credit lines and reviewing periodically
Miscellaneous job duties and projects as assigned
Microsoft Office Products (Excel/Word)
Oracle/Salesforce/Rootstock Financials experience preferred
Excellent oral and written communication skills
Ability to interact with all levels of an organization
Strong attention to detail and organizational skills
Problem solving skills
Regular attendance is a necessary and essential function of the position
High School degree
Some college and/or specialty training preferred
2 years of accounting/collections/customer management experience
Personal Skills Required
Interact with others at multiple levels of an organization verbally and in writing
Work in high stress environment
Work with challenging customers
Work in an office/manufacturing environment
Coverage during certain periods
Climate controlled office environment, no physical discomfort due to temperature, dust, noise and the like. May have limited exposure to manufacturing areas that require the usage of PPE.
Frequently required to sit. Occasional walking, standing, stooping and kneeling. Frequently lift up to 10 pounds, occasionally lift or move up to 25 pounds.
Mark Andy Inc. is an equal employment employer and considers all qualified applicants without regard to race, color, religion, national origin, sex, age, disability, veteran status, or any other factor, which is prohibited by applicable law.