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Customer Service Manager - St. Charles, MO

Quick Facts
Company Name:FTL Finance
Location:St. Charles, MO
Employment Type:Full Time
Pay:Base + Commission
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Join a growing team!  FTL Finance is a St. Charles based specialty finance company.  We are looking for a dynamic, enthusiastic professional with experience in Sales, Marketing, Customer Service or other Customer facing roles to fill our open Customer Service Manager.  This person will be responsible for setting and upholding the standard of excellent customer service from the Customer Service Department. In order to be successful, the Customer Service Manager must have a strong customer focus, 1-3 years experience managing people, and excellent planning and organizational skills.  At FTL Finance we work smart, have fun and are focused on hitting our goals-no suit or tie required.

What you should bring to the table:

  • 1-3 years of sales management experience: direct sales, retail sales, inside sales
  • Innate leadership skills and a positive attitude
  • Desire to help employee grow and succeed
  • Bachelors or Associates degree

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Communicate organizations goals and objectives to Customer Service Team
  • Effectively manage the Customer Service Department while promoting and fostering a team environment
  • Hold all Customer Service Representatives accountable for consistently delivering excellent customer service
  • Hold CSR team accountable for completing all daily administrative activities
  • Identify opportunities to increase efficiency in CSR processes given the available resources
  • Identify opportunities to improve use of CIS and its functionality
  • Provide training and support for all CSRs

The Customer Service Manager will be responsible for participating in afterhours duty which includes evenings from 5 p.m. to 9 p.m. and Saturdays from 9 a.m. to 1 p.m.  This is currently on a once every four weeks rotation.

Travel less than 10%, but some overnight travel may be required

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