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Chief Operating Officer (COO) - St. Louis, MO

Quick Facts
Company Name:St. Louis Area Foodbank
Location:St. Louis, MO
Employment Type:Full Time
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Description

St. Louis Area Foodbank (SLAFB)

JOB DESCRIPTION

Job Title: Chief Operating Officer (COO)

Supervisor & Leadership Partner: President & Chief Executive Officer (CEO)

Direct Reports: Vice President (VP) of Operations, VP of Community Impact and Innovation, Director of Product Acquisition and Repackaging

FLSA: Exempt

Position Summary:

This is a tremendous opportunity for a mission-driven, collaborative leader, operations expert, and strategic advisor to have direct impact on positively contributing to the St. Louis Area Foodbank's vision of a nutritionally secure Missouri and Illinois.

The COO will have three direct reports (two Vice Presidents and one Director) and will provide leadership and strategy to the St. Louis Area Foodbank's vibrant and talented Operations (Warehouse and Transportation), Partner Agency Services, Programs, Product Acquisition, Facilities Management, and Repackaging Volunteer Center teams. This is a critically important leadership position within the organization as the COO will:

  • Focus on the day-to-day execution of the Foodbank's strategic goals and objectives
  • Measure progress against those goals and key performance indicators (KPIs)
  • Develop, implement, and evaluate the Foodbank's capacity, key work processes, and overall infrastructure to deliver outstanding services to the communities we serve in the bi-state region

Reporting directly to the President and CEO, the COO will be an integral member of the Foodbank's Executive Leadership Team (ELT) along with the President and CEO, the Chief Financial Officer (CFO), the Chief People Officer (CPO), and the Chief Development Officer (CDO).

The successful candidate will bring a track record of success as an executive leader, possess operational (warehousing) depth and expertise, demonstrate emotional intelligence, champion collaboration and continuous improvement, and have the ability to effectively coach, mentor, and manage engaged and high-performing staff.

The St. Louis Area Foodbank has been growing steadily during the past 10 years and will celebrate its 50th anniversary in 2025. We are seeking to dramatically accelerate our growth, impact, and influence in the communities we serve across 26 counties in the bi-state region (Illinois and Missouri).

Duties and Responsibilities:

  • Motivate, inspire, and lead high-performance teams responsible for Operations (Warehouse and Transportation), Partner Agency Services, Programs, Product Acquisition/Food Sourcing, Facilities Management, and the Foodbank's onsite Repackaging Volunteer Center.
  • Develop, implement, and monitor innovative and efficient operational strategies that demonstrate thoughtful planning and entrepreneurial thinking.
  • Accountable for the creation of and effectiveness of all operational processes internal and external by ensuring the collection and preparation of statistical data capturing results, course correcting as needed as well as projecting future goals.
  • Collaborate with the President and CEO and the Executive Leadership Team (ELT) to establish and accomplish annual goals and objectives for the organization as well as assess metrics and KPI's to ensure we meet or exceed the goals and timelines of our strategic direction for the organization.
  • Provide expert advice, guidance, and direction on business matters, including operational policies and procedures, new initiatives, and future strategic planning while fostering a success-oriented and environment of collaboration and accountability anchored in a People First culture.
  • Work collaboratively with Executive Leadership to oversee the development and implementation of plans for program and service expansion within the framework of strategic objectives.
  • Engineer the alignment of people, processes, policies, and assets to obtain an optimal balance between efficiency, service provision and collaboration with member agencies and other partners in addressing hunger throughout the 26 counties we serve in Missouri and Illinois.
  • Identify and drive change initiatives that improve operations workflow and productivity.
  • Facilitate clear, transparent, and timely communication across departments throughout the organization and the ELT to remove obstacles, improve responsiveness, and facilitate prompt decision making.
  • Oversee research, analysis, trends and program evaluation of operations in support of strategic planning, and day-to-day problem solving. Implement and lead a continuous quality improvement process throughout all functional areas, focusing on systems/process improvement and growth.
  • Serve as the Disaster Incident Commander, overseeing the planning and execution of disaster response operations and management of partner relationships.
  • Participate in meetings and committees as appropriate with the Board of Directors. Leads the Operations (Warehouse, Facilities, Logistics) sub-committee.
  • Comply with all SLAFB policies and procedures and serve as a role model for integrity and core values.
  • Perform other duties as assigned to meet company needs.

Qualifications:

  • Must be a proven Operations leader (previous Operations Leadership experience in Warehouse and Transportation required).
  • Minimum of 10 years senior leadership experience managing cross-functional teams and generating superior outcomes with accountability for financial results, operations, programs/projects, customer service and staff development (non-profit experience highly preferred; past Chief/Executive-level experience preferable).
  • Bachelor's degree required. An advanced degree, preferably an MBA is a plus.
  • Ability to interface effectively with various internal and external stakeholders including but not limited to: the Board of Directors, the ELT, the Foodbank's departmental leaders and staff, network of partner agencies, etc.
  • Capable of managing multiple responsibilities simultaneously in a fast-paced, growth environment. Must possess agility.
  • Food banking/food industry experience preferred.
  • Knowledge of Ceres or other enterprise resource planning (ERP) systems.
  • Robust quantitative, analytical and problem-solving skills.
  • Possess confidence, strategic thinking and mission-driven assertiveness to promote positive, accountable work culture.
  • Ability, willingness, and sensitivity to work with diverse stakeholders.
  • Proficiency of Microsoft Office applications, particularly Outlook, Word, Excel, and PowerPoint.
  • Strong performance management and evaluation capabilities including willingness and experience in coaching and mentoring resulting in positive outcomes.
  • Enthusiasm for innovation and proven ability to integrate technology to improve efficiency.
  • Must pass pre-employment criminal background check and drug testing.

Leadership Competencies:

  • High levels of honesty and integrity.
  • Collaborative - builds and maintains trust and collegiality amongst teams he/she/they are responsible for leading as well as across the organization.
  • Innovative - has vision - acts as catalyst for organizational change - always focused on opportunities for improvement.
  • Build trust and demonstrate personal accountability - humility and ownership.
    • Versatile in working with individuals across all levels of the organization.
    • Ability to build strong teams - and hold people accountable and develop them into leaders.
    • Ability to evaluate and identify systemic issues and opportunities and render sound data-based business decisions.
  • Courage to take risks, stand up for what you believe and do the right thing.
  • Ability to grow and adapt - remain flexible and embrace change - aware of external trends and impact. Capacity to lead calmly and effectively amidst ambiguity.
  • Ability to influence others and foster teamwork to achieve goals.
  • Speak on behalf of the Foodbank in the media, conferences, and public events/forums, as appropriate.

Work Schedule:

  • Monday - Friday onsite at the SLAFB facility and in the community as needed.
  • However, flexibility will be granted as appropriate.
  • Occasional weekend (Saturday/Sunday) or evening hours may be required.
  • Meeting attendance may require overnight travel.

The impact you'll make:

At the St. Louis Area Foodbank, we are working to build a stronger bi-state region by nourishing people, empowering communities, and transforming systems. With the dedicated partnership of over 600 hunger-relief programs and local agencies - including soup kitchens, food pantries, shelters, and residential programs - we are responding to hunger in communities across 26 counties in Missouri and Illinois by distributing food to more than 400,000 people every year.

Since opening in 1975, and with the tremendous support and generosity of this community, the St. Louis Area Foodbank has grown to become our region's largest food distribution charity dedicated to feeding those in need. Together, we are feeding people and working to address the root causes of hunger for lasting impact every day.

About the St. Louis Area Foodbank:

  • The St. Louis Area Foodbank (SLAFB) is a member of Feeding America, which is a national network of 200 food banks all working together for the common goal of ensuring equitable access to nutritious food
    • This nationwide network offers us a variety of resources, like food, funds, best practices, and gives our work a much bigger, louder voice than we could hope to have on our own
  • The St. Louis Area Foodbank supports 26 counties - 14 in Missouri and 12 in Illinois - thus serves, supports and stewards a diverse group of stakeholders across our region, as well as serves as a member of Feeding Missouri (the 6 Feeding America Food Banks in Missouri) and Feeding Illinois (the 7 Feeding America Food Banks in Illinois)
  • As a food bank, we collect food from a variety of sources, such as manufacturers, retail stores, farmers, and individual donors
  • We then store, sort, and repackage that food at the highest safety standards and finally distribute that food to our network of agencies and programs, which work directly with people in the community
  • We facilitate the movement of food safely and efficiently and offer the kinds of resources and support to our partner agencies that a single food pantry or shelter could not hope to access on its own
  • VISION: A nutritionally secure Missouri and Illinois
  • MISSION: Building a stronger bi-state region by nourishing people, empowering communities, and transforming systems

What we can offer you:

Beyond a great mission, dedicated team members, and an incredible opportunity to truly make a difference in our community, you will be generously rewarded for your contributions including:

  • Competitive pay commensurate with experience
  • Generous Paid Time Off (PTO) plan
  • 403b plan with robust company match
  • Comprehensive benefits (medical, dental, vision, group company-paid life insurance, short-term disability, and more!)

We work hard, play hard and change lives - so apply to join our Foodbank Family!

This job description does not list all the duties of the job. Performance of other duties may be requested. Evaluations will be in part based upon performance of the tasks listed in this job description. St. Louis Area Foodbank has the right to revise this job description at any time. The job description is not a contract for employment.



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