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Client Support Representative (Technical Help Desk) - St. Louis, MO

Quick Facts
Company Name:DataServ
Location:St. Louis, MO
Employment Type:Full Time
Category:Client Support
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Description

DataServ is all about simple.  We create simple solutions for automating the world's B2B financial transactions.  Founded in 1994, the company created the world's first FinTech Software as a Service (SaaS) technology. DataServ helps businesses reduce cost and improve accuracy by automating manual processes and documents related to Accounts Payable, Accounts Receivable and Human Resources.  Read more about us at www.dataserv.com.

The Client Support Representative is Tier 1 software technical support for clients in resolving their support issues.  This position is responsible for providing technical support to clients via e-mail, phone or other methods.  The Client Support Representative identifies, researches, and resolves Tier 1 software technical problems for clients taking care to document, track and monitor the problem to ensure a timely resolution.  This position would escalate the issue to Tier 2 as needed. 

The Client Support Representative is part of the team required to rotate coverage of after-hours support.  This work is completed outside of regular working hours.  When carrying the after-hours support phone, this position completes weekend testing of solution deployments with the DataServ DevOps team.

CLIENT SUPPORT REPRESENTATIVE QUALIFICATIONS:

  • Bachelor's degree preferred or equivalent 4-6 years' work experience in industry, client/customer service or technical help desk.
  • Experience working and communicating with external clients required.
  • Ability to work independently yet support team responsibilities.
  • Must be able to communicate in technical and non-technical terms depending on audience.
  • Excellent internal and external verbal, written and listening communication skills.
  • A positive, friendly, can-do attitude.
  • Proven analytical thinking and problem solving skills.
  • Ability and desire to thrive in a team-oriented, fast-paced environment.

We are an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.



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