Position Purpose: This position is responsible for receiving, delivering, installation, and services of CI Select's furniture and related products. As a member of the Operations Team, this position will deliver excellent customer service to all clients, while being a positive member of the team.

Essential Duties and Responsibilities:

• Report to work on time and ready for duty.
• Review projects with lead installer and/or Project Manager; understand scope of work and plan for completing project.
• Frequently assist with unloading furniture and delivering to client's office space.
• Properly and safely assemble furniture per plan.
• Perform job responsibilities in an organized, efficient, and safe manner.
• Be professional at all times, respecting client work environment.
• Accurately complete time card, including hours worked by day and job number.
• Maintain tools and equipment.
• Operate safely, be aware of hazardous conditions. Report all unsafe conditions to your manager, and wear proper PP&E when appropriate.
• Communicate professionally with customers to inform them of progress, build trust and confidence, resolve issues, and enhance their overall experience.
• Manage difficult or emotional customer situations and maintain highest level of customer service; respond promptly to customer requests for service and assistance.
• Adapt well to changes in the work environment - scheduling, delays, or unexpected situations.
• Maintain commitments; commits to long hours of work when necessary to reach goals/completion.
• Follow instructions; respond to management direction; take responsibility for own actions; willing to ask questions.
• Assist with other CI Select needs and operational tasks.

Knowledge/Skills/Attribute/Behaviors Needed:

• Strong mechanical abilities; proficient at working with power tools, equipment, and assembly of components.
• Communicate effectively with management, employees, venders and customers.
• Excellent service and teamwork skills; show respect when dealing with customer and team members.
• Display a positive and open mind at all times with respect to the job duties required for the position.
• Look for ways to consistently improve processes, procedure, efficiency, and quality of work.
• Strong attention to detail; able to complete work both accurately, and efficiently.
• Apply sound judgment and creative problem-solving skills to resolve work issues.
• Demonstrate a strong commitment to quality service and results.
• Results-oriented with proven ability to organize, plan, and prioritize work to meet deadlines.
• Professional conduct and appearance.
• Adherence to all company policies and rules.
• Ability to direct and lead others.
• Desire to grow professionally and advance.
• Good math skills for field measurements and verifications.
• Maturity to work unsupervised and establish priorities.
• Demonstrate accuracy and thoroughness, look for ways to improve and promote quality, apply feedback to improve performance, monitor own work to ensure quality.
• High School Diploma or equivalent required.
• Field service experience in the commercial furniture industry, furniture moving and installation experience, warehouse receiving and delivery experience, carpentry experience, or construction experience preferred.
• Class E license preferred.
• Basic computer entry skills and ability to use other devices: such as an iPad.
• Certifications and licenses or vendor specific training courses may be required to become a certified installation technician.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities