Position Purpose:  Partners with the Sales team to provide excellent service for both external and internal customers, provides administrative support for all sales functions, and maintains lines of communication between sales, operations and the client.  Work as a team with the Project Coordinator group to support department objectives,  provide back up/assistance to fellow Project Coordinators, and participate in special projects as needed.

Essential Responsibilities:

• Provide professional, courteous and timely response to all customer inquiries.
• Knowledge of vendors and their products, discount structure, contracts, freight terms and lead times.
• Ability to prepare quotes, RFP for new and existing customers.
• Prepare bid documents.
• Enter order data into computer system, prepare accurate order documents including vendor purchase orders and customer proposals.
• Maintain files for all quotes, bids and orders.
• Proof vendor acknowledgements to ensure order accuracy and update computer system with ship date from the factory.
• Communicate with customers on the status of their order and anticipated delivery/installation.
• Communicate order status with sales and project management and prepare for weekly status meetings.
• Ensure project management associates have complete information and all documents necessary for a successful delivery/installation.
• Resolve any problems relating to missing, damaged, or shorted product with or without project management involvement.
• Take part in cross-training initiatives and provide back- up assistance to other Project Coordinators when necessary.
• Prompt customer invoice by informing Accounting Department the customer order is ready to be invoiced.
• Assist Accounting department in collection efforts by providing relevant information to customer issues.
• Maintain order integrity by keeping all information in the computer system accurate and up to date.
• Prepare necessary reports relating to order status, punch list items, and customer satisfaction.
• Deliver level of service to ensure repeat customer business.

Education / Certification / Experience Needed:

• Associates or Bachelor degree in field related to business, interior artchitecture/design, or construction management.
• Minimum one year experience in customer service, account management or project management.
• Valid state issued driver's license.