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Receptionist - St. Louis, MO

Quick Facts
Company Name:Grey Eagle Distributors
Location:St. Louis, MO
Employment Type:Full Time
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Position Title: Customer Service Representative - Receptionist

Department: Administration

Position reports to: Vice President of Business Planning and Administration

Primary purpose and function of position:

Greet visitors, handling incoming calls, field and/or place customer order calls and perform general administrative duties.


Principal Duties and Responsibilities:

Process all incoming calls and route to the appropriate individuals.

Greet and direct all visitors, including vendors, clients, job candidates, and customers.

  • Process customer order calls via telephone and perform order entry.
  • Contact customers regarding orders, invoices, payments etc. when needed.
  • Assist with trouble shooting customer issues by contacting necessary sales team member.
  • Handle courier and overnight shipping requests.
  • Receive and distribute mail.
  • Assist with driver reconciliation when needed.
  • Cross-train with Customer Service Representative - Operations.
  • Cross-train with Customer Service Representative - Credit.
  • Assist other administrative staff as needed.
  • All other duties as assigned for cross-training purposes.


Qualifications and requirements:

  • Excellent computer skills, including Word and Excel.
  • Superior customer service and telephone skills with the ability to maintain a calm composure.
  • Strong internal and external customer orientation.
  • Excellent verbal and written communication skills.
  • Ability to be organized, set priorities, coordinate multiple projects simultaneously, and be attentive to details.
  • Strong team orientation.
  • Self-starter with excellent follow up skills.
  • High school diploma or GED certificate preferred.
  • Proven work experience as a Receptionist or similar role is a plus.

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