We are taking a responsible approach to creating environments that allow us to do what we do best- serve our clients, children and families. As part of our commitment to health and safety, all new hires must be fully vaccinated prior to their start date.
*Please note, a candidate is considered fully vaccinated if the following applies:
If you believe you qualify for an accommodation due to a disability or sincerely held religious belief please let Human Resources know. Requests for accommodation will be considered on a case-by-case basis.
Technology Support Specialist
Purpose: This position supports the optimal administration of Information Technology in a Cloud-SDWAN environment by means of monitoring and performance management, customer support services, troubleshooting, deployments and asset management.
Monitor SDWAN network performance, troubleshoot issues as they arise and ensure network services and standards remain at the forefront of industry development. Assist as required with monitoring other relevant services such as wireless, backup, Anti-Virus, etc.
Provide timely and effective tier 1and 2 technical support for all employees via the helpdesk ticketing system to ensure effective and efficient end user performance and operations. Support includes training center, audio visuals in multiple conference rooms
Assist with IT asset lifecycle management, imaging and pre-testing deployment of hardware and software including periodic updates and preventive maintenance.
Participate in IT related network project deployments and migrations as needed.
Assist with educating end-users on best practices; developing and maintaining customer knowledgebase and deterring end user level network security breaches; staying abreast of IT network and industry related regulations.
Other duties as assigned.
Job Knowledge/Skills/Abilities Requirements: