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Technology Support Specialist - St. Louis, MO

Quick Facts
Company Name:YWCA Metro St. Louis
Location:St. Louis, MO
Employment Type:Full Time
Pay:Hourly
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Description

We are taking a responsible approach to creating environments that allow us to do what we do best- serve our clients, children and families. As part of our commitment to health and safety, all new hires must be fully vaccinated prior to their start date.

*Please note, a candidate is considered fully vaccinated if the following applies:

  • 2 weeks after the second dose in a 2-does vaccination series, such as the Pfizer or Moderna Vaccines, OR
  • 2 weeks after a single-dose vaccine, such as Johnson & Johnson's Janssen Vaccine

If you believe you qualify for an accommodation due to a disability or sincerely held religious belief please let Human Resources know. Requests for accommodation will be considered on a case-by-case basis.

Technology Support Specialist

Purpose: This position supports the optimal administration of Information Technology in a Cloud-SDWAN environment by means of monitoring and performance management, customer support services, troubleshooting, deployments and asset management.

Job Responsibilities:

Monitor SDWAN network performance, troubleshoot issues as they arise and ensure network services and standards remain at the forefront of industry development. Assist as required with monitoring other relevant services such as wireless, backup, Anti-Virus, etc.

Provide timely and effective tier 1and 2 technical support for all employees via the helpdesk ticketing system to ensure effective and efficient end user performance and operations. Support includes training center, audio visuals in multiple conference rooms

Assist with IT asset lifecycle management, imaging and pre-testing deployment of hardware and software including periodic updates and preventive maintenance.

Participate in IT related network project deployments and migrations as needed.

Assist with educating end-users on best practices; developing and maintaining customer knowledgebase and deterring end user level network security breaches; staying abreast of IT network and industry related regulations.

Other duties as assigned.

Job Knowledge/Skills/Abilities Requirements:

  • Microsoft end user and server Operating Systems; Microsoft 365 Suite.
  • Networking and Routing Protocols: TCP/IP, DNS, DHCP, VLAN, NATS, ARP, BGP, OSFP, etc.
  • General knowledge of: IT Service Management (ITSM) and IT Infrastructure Library (ITIL); Cloud Service Management; IoT; Cybersecurity and Disaster Recovery; Wireless and Mobile Device Management; IT best practices and policies and procedures.
  • Exceptional customer service and interpersonal skills with individuals and teams.
  • Effective verbal and written communication skills.
  • Strong work ethic and time management.
  • Proficiency in problem solving IT related hardware/software and wired/wireless technical issues in a Windows based platform.
  • Ability to multitask, prioritize and adapt to change

Education/Experience Requirements:

  • At a minimum, IT related Technical/Vocational education plus three years of applied hands-on experience.
  • Associates or Bachelor's preferred in Information Technology.
  • Entry level certifications are a plus
  • CompTIA A+, CompTIA security, CompTIA Network.

Physical Demands

  • Physical stamina to move, lift and transport information Technology equipment estimated up to 50 lbs.
  • The ability to climb a ladder to access/troubleshoot mounted IT equipment (i.e. projectors, wireless access points, etc.).
  • The ability to view computer display monitor for long periods.


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