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Senior Manager, Client Development - New York, NY

Quick Facts
Company Name:Meridian Enterprises Corporation
Location:New York, NY
Employment Type:Full Time
Category:Operations
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Description

Job Description

 

LoyaltyEdge helps our clients create innovative and differentiated loyalty solutions to enhance their relationships with their customers. We provide end-to-end loyalty solutions to some of the biggest brands in the financial services, travel, and B2B sectors. Services include program design, data science and analytics, point bank management, liability optimization, marketing strategy and execution, and reward redemption and fulfillment.

 

As a Senior Manager in Client Development, you will be responsible for owning the overall relationship for key LoyaltyEdge clients and all aspects of LoyaltyEdge's engagement with the client's loyalty program, including reward selection, online customer experience, marketing, technology enhancements, customer servicing and overall P&L responsibility. You will be focused on driving LoyaltyEdge revenue growth and profitability, overall management of the client's loyalty marketing strategy, as well as identifying new business expansion opportunities with your clients.  We are looking for a highly motivated, organized, and thoughtful leader with strong relationship management experience.

 

Job Responsibilities

 

  • Lead day-to-day relationship to develop, grow and retain clients
  • Develop and implement strategic plans to enhance your clients' loyalty programs
  • Lead development of quarterly business reviews and key client presentations
  • Build consistent communication and oversee operational procedures with clients; manage and lead weekly meetings
  • Develop & execute both online and offline loyalty marketing strategies and campaigns in conjunction with the marketing team
  • Lead collaboration and engagement with Marketing, Operations and Business Development teams to drive key projects and goals on behalf of your clients
  • Identify and ensure timely resolution of issues impacting the client, customer or website

 

Basic Qualifications

 

  • Bachelor's degree required
  • Experienced Client/Partner Manager with 5+ year's client management experience, excellent relationship management skills able to build rapport and gain trust/confidence with clients.
  • Demonstrated ability in managing expectations in times of conflict or demanding client needs
  • Proven strategic account development experience across a broad spectrum that includes marketing, consultative selling and financial analysis
  • Strong communication and presentation skills required to interact with internal and external clients in a highly articulate, consultative, and confident manner.
  • Ability to expand existing partnerships by extending connections within a client, understanding core needs & building strategic solutions
  • Problem solver who enjoys tackling multiple issues and is effective at managing unexpected challenges 
  • Experience in leading complex projects  with technical and operational components
  • Highly organized, ability to juggle and prioritize efforts, quickly shift focus/direction and navigate uncertainty and times of high stress with a calm mature demeanor
  • Willingness to roll up sleeves in a lean, entrepreneurial environment
  • Loyalty experience a plus

 

Work Authorization

No calls or agencies please. LoyaltyEdge will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

 

Equal Opportunity Employer

LoyaltyEdge is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.



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