Field Service Technician
Mark Andy Inc. is the Total Solutions Partner to the printing industry with a mission to be 'the supplier of choice with high quality innovative solutions that drive customer profitability.' The company responds to business needs by offering the broadest portfolio of equipment, the largest consumables distribution and now the most robust service infrastructure to better support printers and converters around the world. For more information, visit www.markandy.com.
Mark Andy is headquartered in St. Louis, Missouri, USA, with sales and distribution offices worldwide.
To provide field installations of all equipment as well as repair electrical, mechanical or printing related problems at existing customer sites.
Installation of all equipment.
Troubleshoot electrical, mechanical and printing related problems in this field.
Troubleshoot electrical, mechanical and printing related problems by phone.
Train customers on safe and efficient utilization of all equipment.
Provide preventive maintenance on all equipment and make recommendations to customers.
Proper documentation of all work required i.e., service reports, expense exports, installation feedback forms, etc.
Ability to travel 90% of the time
Ability to read basic electrical/mechanical and pneumatic diagrams
Capable of using multi-meter and micrometers
Excellent customer service skills
Basic computer skills
Excellent troubleshooting and problem-solving skills
Regular attendance is a necessary and essential function of the position.
High School degree or trade school degree
2 years electrical and mechanical experience
Personal Skills Required
Interact with others.
Work in high stress environment.
Deal with interpersonal conflicts.
Work with difficult customers.
Work in an office/manufacturing environment.
Coverage during certain periods.
Climate controlled office environment, no physical discomfort due to temperature, dust, noise and the like. May have limited exposure to manufacturing areas that require the usage of PPE.
Frequently required to sit. Occasional walking, standing, stooping and kneeling. Frequently lift up to 10 pounds, occasionally lift or move up to 25 pounds.
Mark Andy Inc. is an equal employment employer and considers all qualified applicants without regard to race, color, religion, national origin, sex, age, disability, veteran status, or any other factor, which is prohibited by applicable law.